Returns & Refunds Policy

Due to the perishable nature of our premium Japanese snacks and artisanal food items, we are generally unable to accept returns, but we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our support team within 14 days of delivery for a full replacement or refund on eligible items.

Return Process

• 1.
  Inspect Your Delivery

  Examine your Bokksu Boutique package immediately upon arrival to ensure all gourmet items are present and in perfect condition.

• 2.
  Document Any Issues

  If products are damaged or differ from your order, take clear photos of the items and the shipping packaging as evidence.

• 3.
  Contact Customer Support

  Submit a request through our help center with your order number and photos within 14 days of the tracking delivery date.

• 4.
  Resolution Process

  Our team will review your claim within 3 business days and issue a replacement, store credit, or refund to your original payment method.